The real time warehouse availability feature enables the kiosk to advise customers if an item is in stock at the warehouse. Occasionally, an error appears that states, “There was a problem checking availability”:
There are three options on to fix this error:
Network Connection Lost
Ashley Direct Password has Changed
Warehouse is Down
Getting Started
Network Connection Lost
To verify if your kiosk is online, tap and hold the store's logo, which is located in the top left corner of the kiosk screen, for 10+ seconds until a secret menu pops up.
When the menu appears, determine the status of your internet connection.
Please Note: Alternatively, you can also sign in to your Catalog App Manager (CAM) and check the device's online/offline status.
If the device is offline, ensure the Wi-Fi signal in store is working, or if using a wired connection, ensure the cable is plugged in. If a Wi-Fi signal needs to be configured, follow the steps outlined in this article.
Availability Issue Only For Ashley Furniture
If you are experiencing issues checking real-time warehouse availability for Ashley Furniture products, this guide will help resolve it.
Scenario 1: Credentials Update Required
If you've already activated real-time inventory, but it's not working, your Ashley Direct password may have changed. Follow these instructions to update your credentials: "How to Update Real-Time Inventory Credentials for Ashley Furniture Catalog".
Once you confirm your credentials are valid, please go back to your kiosk, and confirm the issue was fixed.Scenario 2: Initial Real-Time Inventory Setup
If real-time inventory for Ashley Furniture has not been previously activated, please complete this secure form to sign up for the feature.
Warehouse Availability Service is Down
1. Check the status of the Catalog Kiosk by visiting Catalog Kiosk Status. This is a good opportunity to subscribe to updates, to always stay in the know on system status.
2. If Catalog Kiosk Status shows the service is down, the Wondersign support team is already working towards resolution, and the system should be back up shortly.