If you notice that you can no longer send products or your cart by text or email from the product page, or if the “Browse to…” feature isn't working in the Catalog Kiosk app, the most likely cause is a lost internet connection. These features rely on an internet connection to function. Once the connection is re-established, the icons and features will reappear automatically.
Checking Kiosk Internet Connection
Check Connection Status: Tap and hold down the Home icon or store logo in the top left corner of the attractor screen for at least 10 seconds within the Catalog Kiosk app. This will open a side panel with device information.
Verify Wi-Fi Connection: Look for the Wi-Fi icon/signal in the top left corner of the side panel. A green icon means the device is online and connected to the internet.
Troubleshoot (If Offline): If the Wi-Fi icon/signal is gray, the device is offline. Try these troubleshooting steps:
Check Store Wi-Fi: Make sure the store's Wi-Fi is working correctly.
Check cables (Wired Connection): If you're using a wired connection, ensure all cables are securely plugged in.
Reconfigure Wi-Fi (If Needed): If you've recently changed your internet service provider (ISP) or updated your Wi-Fi password, you'll need to reconfigure the kiosk's Wi-Fi settings. Refer to the “I Changed ISP's or Updated the Wi-Fi Password, and Now the Kiosk Can't Connect to the Internet” article for instructions.
Once you confirm the network connection is back, please verify if the email/text feature is back as well as the external websites.
Enabling Send as Text/Email and Browse to Websites
If you've confirmed your kiosk has an internet connection, but these features are still missing, this guide explains how to enable the “Send as Text/Email” and “Browse to Websites” features in the Catalog Kiosk app:
Log in to CAM: Open Google Chrome on your computer, tablet, or kiosk device and log in to the Catalog Kiosk App (CAM) using your email and password.
Access Device Group Settings: Click “Devices” in the top navigation menu. Then, click “Device Groups” > “Settings” on the right side panel.
Enable Store-to-Shopper Communication: Expand the “Store-to-Shopper Communication” section. Make sure “Send” is selected for both "Send email to shoppers” and “Send text messages to shoppers.” This enables the email and text message features.
Enable Browse to Websites: Expand the “Advance Configuration” section, make sure the “External Websites” is selected “Show”.
Save Changes: Click “Save Changes” in the top right corner to save your settings.
Sync Devices: Click “Devices” in the top navigation menu again. Then, click “Sync Devices” to update the devices in the selected device groups.
The “Send as Text/Email” and “Browse to Websites” features should now be visible and working on your kiosk device in the Catalog Kiosk app.