How the sync works
Product data flows one way, from Wonder to Shopify. Changes made in Shopify to synced products are overwritten at the next sync. To change prices, update them in Wonder; see How to Set and Manage Product Prices.
Changes to the device group or its catalog apply at the next sync: added products are created in Shopify and published to your online store, and removed products are deleted.
Scheduled syncs run every four hours. To sync sooner, click Sync to eCommerce Store Now on the virtual device.
Inventory levels sync only when Enable Inventory Levels Management is turned on in Sync Management. See How to Set Up & Sync Inventory to Shopify.
Products not created by the connector remain in your store alongside synced products.
Requirements
A Wonder subscription that includes the Shopify connector. When the connector is enabled, Connectors appears in your account menu. To add it, contact our sales team at [email protected].
Google Chrome, to sign in to my.catalogkiosk.com.
Owner access to the Shopify store, or a staff account with permission to install apps.
A device group for your online store, with Show prices and Retail Price set to SHOW.
Each Wonder account can connect to one Shopify store.
⚠️ Important: If Show prices or Retail Price is set to DON'T SHOW, the virtual device stops and products do not sync. To check, open the device group under Devices and go to Settings; Show prices is under Price Display.
Install the Catalog Kiosk app in Shopify
Sign in to my.catalogkiosk.com.
Click your email address in the top-right corner, then select Connectors.
Click the Shopify tile, then click Install App.
On the Catalog Kiosk page of the Shopify App Store, click Install. If the App Store home page opens instead, search for Catalog Kiosk by Wondersign.
If prompted, sign in to Shopify and select the store to connect.
Review the requested permissions, then click Install.
When Shopify returns you to Wonder, confirm that the Shopify tile shows a green check mark. If you are not redirected, open Connectors in Wonder.
Note: The green check mark confirms the connection only. Products do not sync until the virtual device is created (see Create the virtual device).
Set up status alerts (recommended)
Status alerts notify you by email when Shopify rejects updates from the connector.
On the Connectors page, click the Shopify tile.
In Status Alerts, enter each recipient's email address followed by a comma. Your account email is not added by default.
Click Save Changes.
Choose which products to sync
Your catalog decides which products go to Shopify. The virtual device publishes the products in the catalog assigned to its device group.
Note: Decide which products to publish before you create the virtual device. The first sync runs automatically shortly after you create it, and the products appear on your storefront immediately. If you already know which device group to use and what its catalog includes, continue to Create the virtual device.
Before you decide, check which catalog your device group uses: open the device group under Devices and go to Settings > Catalog and Scene Collection Assignment. To see what a catalog includes, open it in Content > Catalogs; its summary shows the product count, the filters and the devices it is assigned to.
Selling on | What to publish | Recommended setup |
Website only | The catalog already assigned to your device group | Use your existing device group. |
Website only | A selection of products | Create a dedicated catalog and assign it to your device group, replacing the current one. |
Website and kiosks | The same catalog as your kiosks | Use the device group your kiosks use. If you expect the website to need different settings later, create a separate device group with the same catalog. |
Website and kiosks | A selection of products | Create a dedicated catalog and a device group for the website, then assign the catalog to that device group. |
If the virtual device shares a device group with your kiosks, both use the same settings. A change made for your showroom then also applies to the virtual device. For example, hiding prices in the device group stops the virtual device, and products stop syncing. A separate device group keeps the settings independent, but a setting you want on both must be changed in each group. Either way, changes to a catalog apply to every device group that uses it.
To set up a dedicated catalog, a separate device group, or both:
If you need a dedicated catalog, create it in Content > Catalogs > Create Catalog (see How to Create a Catalog). A catalog can be limited to:
Specific categories or subcategories
Specific products, selected individually or imported from a CSV of SKUs
Products from selected feed providers, manufacturers or consumer brands
Direct-to-consumer (DTC) products
If the website needs its own device group, create it and set Show prices and Retail Price to SHOW (see How to Customize Your Devices Using Device Groups).
Assign the catalog to the device group, replacing any catalog already assigned: open the device group under Devices and go to Settings > Catalog and Scene Collection Assignment (see How to Manage & Change Products Displayed in Catalog).
Create the virtual device
The virtual device sends the products in your device group's catalog to Shopify.
On the Connectors page, click the Shopify tile.
Click Create a Virtual Device (in the Setup Guide or the Virtual Device field).
Complete the form:
Name: defaults to Shopify Connector and can be changed.
Address: your store or warehouse address, selected from the suggestions. The address also sets the Timezone, which you can change.
Wonder Connector: confirm that it shows the correct Shopify store domain.
Initialize settings from Device Group: the device group for your online store. If you do not use kiosks, select your default device group.
Click Finish. The first sync starts about 15 minutes later.
Note: The first sync uses the default Sync Management settings: tags and collections created outside Wonder are not modified, and inventory is not managed. To adjust these settings before the first sync, see Next step.
Confirm the first sync
Open the virtual device under Devices. While the first sync runs, Status shows Active; when it finishes, Last Sync shows Completed. If Last Sync shows Completed with Errors or Status shows Stopped, see Troubleshooting (I need to link this).
For every status value, see What Does the Connectors Status Mean for my Virtual Device?
Where to manage your Shopify connection
The integration has two components, each with its own settings. The connection is under Connectors, and the virtual device, which manages the sync, is under Devices.
The connection: Connectors > Shopify
Task | Location |
View the connection status and the last reported error | Settings > Status |
Edit status alert recipients | Settings > Status Alerts |
View or open the connected Shopify store | Settings > Shopify Domain |
Open or create the virtual device | Settings > Virtual Device |
Rename the connection | Settings, pencil icon next to the name |
View sync history for the last 30 days | Job History |
Disconnect your store | Delete |
The virtual device: Devices > Shopify Connector
Task | Location |
Configure tag, collection and inventory sync | Sync Management |
Start a sync manually | Overview > Sync to eCommerce Store Now |
Pause or resume syncing | Overview > Pause eCommerce Synchronization or Resume eCommerce Synchronization |
View the sync status | Overview > Status |
View the last sync result and full history | Overview > Last Sync and See Full Job History |
Move the virtual device to another device group | Overview > Device Group |
Rename the virtual device | Overview, pencil icon next to the name |
Change the address or timezone | Overview > Address or Timezone |
Type, Platform, OS Version and App Version are read-only. Shopify Connector is the default name of the virtual device.
Troubleshooting
Issue | Cause and resolution |
No products appear in Shopify | The virtual device has not been created (see Create the virtual device), or the first sync has not finished. Check Last Sync on the virtual device. |
Last Sync shows Completed with Errors | Some products failed to sync. In the job history, select View Details for that sync and download the log to see each failed product's brand, SKU and error. See How to View the Job History of Connectors. |
The virtual device shows Stopped | The status shows the reason. Possible causes include a device group that hides prices and a Shopify store frozen for an unpaid bill. |
💬 Need help? If the steps above do not resolve the issue, contact our Support Team at (855) 408-9966 ext. 2, Monday–Friday 9:00 AM–8:00 PM ET and Saturday 9:00 AM–6:00 PM ET.
FAQs
How long does the first sync take?
How long does the first sync take?
The first sync starts about 15 minutes after you create the virtual device, and how long it takes to finish depends on the size of your catalog. To check its progress, see Confirm the first sync.
Can I have different prices on my website and my kiosks?
Can I have different prices on my website and my kiosks?
No. Your website and your kiosks use the same prices, because prices are calculated at the account level. Device group settings control whether and how prices are displayed, not how they are calculated. To change prices, see How to Set and Manage Product Prices.
Next step
Configure how product data syncs: How to Configure Shopify Sync Management Settings.