How to Receive Notifications/Alerts for Connectors

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Enter email addresses to receive alerts/notifications when your Connector encounters an issue.


Requirements/Tools Needed:

Getting Started

1. From the Dashboard, click your email user profile in the top right corner.


2. Select Connectors from the drop-down menu.


3. Select the ecommerce platform you're connected to.


4. In the Settings tab, add the email address(es) that should receive notifications in the text box next to Status Alerts.


Please Note: Separate multiple email addresses with a comma.


4. Click Save Changes. 


For troubleshooting purposes, here is a list of supported error codes and what they stand for: 

  • 401 - Unauthenticated / Unauthorized  Usually means credentials are not valid
  • 402  - Payment Required Shopify specific; payment required to re-activate web store
  • 403 - Forbidden Your account does not have access; most likely a credentials problem
  • 404 - Not Found The requested resource could not be found; web store is down or gone

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