How to Receive Notifications/Alerts for Connectors

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Enter email addresses to receive alerts/notifications when your Connector encounters an issue.

 

Requirements/Tools Needed:

Getting Started

1. From the Dashboard, click your email user profile in the top right corner.

1_Connector_alerts.png

2. Select Connectors from the drop-down menu.

2_Connector_alerts.png

3. Select the ecommerce platform you're connected to.

3_Connector_alerts.png

4. In the Settings tab, add the email address(es) that should receive notifications in the text box next to Status Alerts.

4_Connector_alerts.png

Please Note: Separate multiple email addresses with a comma.

 

4. Click Save Changes. 

 

For troubleshooting purposes, here is a list of supported error codes and what they stand for: 

  • 401 - Unauthenticated / Unauthorized  Usually means credentials are not valid
  • 402  - Payment Required Shopify specific; payment required to re-activate web store
  • 403 - Forbidden Your account does not have access; most likely a credentials problem
  • 404 - Not Found The requested resource could not be found; web store is down or gone

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