I logged into the Chromebox, but it never installed the Wondersign Catalog Kiosk App

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This issue is caused by logging in with a personal e-mail address instead of completing the Enterprise Enrollment. To resolve the issue, perform a wipe (factory reset) on the Chromebox.

Requirements/Tools Needed:

  • USB Keyboard
  • Paperclip

 

Getting Started

1. Turn off the Chromebox by holding the power button down for 5 seconds. When complete the power light will be off.

1_Turn_off_Chromebox.png

2. Connect a USB Keyboard to the front of the Chromebox, and put a paperclip into the recovery button hole.

2_Connect_a_USB_keyboard.png

3. Press down the recovery button with the paperclip while turning on the Chromebox.

3_Press_the_recovery_button.png

Please Note: the image above is for an Asus brand Chromebox. The power button may look slightly different with a different model but will be located on the front or top of the Chromebox.

4. As the screen boots up, a yellow/orange exclamation point will appear. Now, press Ctrl+D on the keyboard.

4_As_the_screen_boots_up.png

5. When the below screen appears, press the recovery button with the paperclip again.

5_When_the_below_screen_appears.png

6. When the below screen appears, press the spacebar on the keyboard, then press Enter to confirm.

6_When_the_below_screen_appears.png

7. The screen below will appear, and the Chromebox will reboot.

7_The_chromebox_will_reboot.png

8. Once powered on, the Chromebox will display the first setup screen. Press the Tab key on the keyboard to navigate to the "Select a Network" section. After configuring your WiFi connection, select Continue.

8_Once_powered_on.png

Please Note: If you are using a wired LAN connection, there is no need to choose a WIFi network; the Chromebox will connect automatically.

9. Please read the Google OS Terms carefully, and then select Accept and Continue.

9_Read_the_Google.png

10. Once the login screen appears (see below), choose an option to get to the enrollment screen:

  • Press Ctrl+Alt+E.
  • Click More options - Enterprise enrollment (not available on Chromebook tablets)

10_Once_the_login.png

11. Once on the Enterprise Enrollment Screen, enter the login credentials for the Wondersign Catalog Kiosk application.

11_Once_on_the.png

Enterprise Enrollment Login Credentials

User Name catk-enroll@wondersign.com
Password wondersign

 

12. After successful enterprise enrollment, the below screen will appear. Press Enter to proceed.

12_After_successful_enterprise_enrollment.png

13. The Chromebox will automatically install and launch the Wondersign application.

13_the_Chromebox.png

14. Once the application is launched, the device will download any updates, and return to normal operation. If a 6-digit pairing code appears, see How to Activate a Device.

Please Note: If the device provides an error stating “No products assigned” (see image below), visit my.catalogkiosk.com to assign products & pricing. For instructions on assigning products & pricing, visit this help article: How to Manage What Products I Want to Display in My Catalog.

14_No_products_assigned.png

15. The kiosk will now download the store’s assigned products directly to the kiosk.

15_the_Kiosk_will_now_download.png

16. The Kiosk’s Attractor Screen will now be displayed, and the Kiosk will be fully operational.

16_Kiosk_attractor_screen.png

 

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