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How to Receive Notifications/Alerts for Connectors
How to Receive Notifications/Alerts for Connectors
Updated over 2 months ago

Enter email addresses to receive alerts/notifications when your Connector encounters an issue.

Requirements/Tools Needed:

Getting Started

1. From the Dashboard, click your email address in the top right corner.

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2. Select Connectors from the drop-down menu.

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3. Select the eCommerce platform to which you're connected.

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4. In the Settings tab, add the email address(es) that should receive notifications in the text box next to Status Alerts.

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Please Note: Separate multiple email addresses with a comma.

4. Click Save Changes.

For troubleshooting purposes, here is a list of supported error codes and meanings:

  • 401Unauthenticated / Unauthorized Usually means credentials are not valid

  • 402 Payment Required Shopify specific; payment required to re-activate web store

  • 403 Forbidden Your account does not have access; most likely a credentials problem

  • 404 Not Found The requested resource could not be found; web store is down or gone

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